The term ____ refers to online or Internet-based illegal acts.

For a salesperson, such as that shown in Figure 15-1, strong ____ skills are important, including a strong listening ability and good oral communication skills.

Computer manufacturers, software vendors, and retailers usually pay salespeople, like the one shown in Figure 15-1, based on ____.

A(n) ____ network uses cellular radio technology to provide users with high-speed Internet connections, as long as they are in the network’s range.

____ is a programming certification that tests knowledge of developing XML applications and Web services.

____ is a hardware certification sponsored by the Computing Technology Industry Association that tests entry-level knowledge of personal computer setup, configuration, maintenance, and troubleshooting; basic networking skills; and system software.

Job titles in the management area of an IT department include all of the following EXCEPT ____.

Web developer, which is a job title in the system development and programming area of an IT department, analyzes, designs, implements, and supports Web applications and works with all of the following EXCEPT ____.

____ is a network technology that defines how messages are routed from one end of a network to the other, ensuring the data arrives correctly by dividing it into packets.

When customers make a purchase with a credit card, they are interacting with a(n) ____.

The largest software company, ____, has over 78,000 employees and annual revenues of more than $51 billion.

One type of spyware, called a(n) ____, is hidden on Web pages or in e-mail messages in the form of graphical images.

Computer ____ is the discovery, collection, and analysis of evidence found on computers and networks.

Planning is an activity performed by managers that involves ____.

A(n) ____ is a LAN that uses no physical wires.

Some notebook computers use ____ as methods of security.

____, which is a main area of an IT department, directs the planning, research, development, evaluation, and integration of technology.

Many ____ classes for certification are available on the Internet and by many companies that have set up intranets within their organizations.

A(n) ____ is a navigation system that consists of one or more earth-based receivers that accept and analyze signals sent by satellites in order to determine the receiver’s geographic location.

Examples of biometric devices and systems include all of the following except ____.

____, which include(s) the highest positions in a company, focus(es) on the long-range direction of the company.

DSL ____.

A network server is a dedicated server that ____.

An advantage of attending a trade school is ____ than college or university programs.

People who may be interested in ____ include Java programmers, Oracle database managers, programming consultants, SQL programmers, Web graphic designers, and XML programmers.

A computer ____ is a potentially damaging computer program that affects, or infects, a computer negatively by altering the way the computer works without the user’s knowledge or permission.

The secure connection that a virtual private network (VPN) creates between a user’s computer and a company’s network is called a(n) ____ tunnel.

A(n) ____ copies all of the files in a computer.

A ____ oversees Web site performance and maintains links between a company’s Web server and Internet access provider.

____ is a real-time Internet communications service that allows wireless mobile devices to exchange messages with one or more mobile devices or online users.

Computing professionals typically obtain a certification by ____.

A ____ works with the analyst, programmer, and user to create system documentation and user materials.

A database server is a dedicated server that ____.

____ is a certification that tests advanced knowledge of installing, configuring, and operating LANs and WANs.

A GPS receiver is a handheld, mountable, or embedded device that contains all of the following except a(n) ____.

A(n) ____ is someone who accesses a computer or network illegally but has the intent of destroying data, stealing information, or other malicious action.

Personal computers, display devices, and printers should comply with guidelines of the ____ program.

The ____ directs a company’s information service and communications functions.

If a certification exam is not passed, the test-taker must ____.

When users purchase software, a single-user license agreement like the one in Figure 11-5 does not permit users to do any of the following except ____.

Computer forensics is used by ____.

In a disaster recovery plan, the emergency plan specifies ____.

A Web site that uses encryption techniques to secure its data is known as a(n) ____ site.

A file server is a dedicated server that ____.

A print server is a dedicated server that ____.

IT certification can do all of the following EXCEPT ____.

A ____ is a network that connects computers and devices in a limited geographical area, such as a home, school computer laboratory, or office building.

Today, ____ is the most popular LAN technology because it is relatively inexpensive and easy to install and maintain.

A type of communications device that connects a communications channel to a sending or receiving device is a ____.

Many businesses use ____ to limit employees’ Web access.